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AppleCare Professional Video Support offered

Apple has quietly introduced AppleCare Professional Video Support, a US$799 package that provides direct access to the company’s Professional Video Technical Support team. “With this product, one authorized contact can call or email the Apple Professional Video Technical Support team for one full year. Apple’s support team is on call 12 hours a day, 7 days a week. These experts provide one-stop support for Final Cut Pro, Final Cut Pro HD, Motion, DVD Studio Pro, and Soundtrack. Also included is troubleshooting for Apple hardware and for interconnectivity between your Mac or Xserve and an Xserve RAID,4 as well as assistance with DV, SD, and HD video input/output over FireWire.”

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