WEB HELP DESK VERSION 8 PLATFORM UPDATE
Update introduces column set widget, bulk action editor and a
single-click ticket widget
FREMONT, CA, March 6, 2007 — MacsDesign Studio, LLC today released
an update to its highly successful Web Help Desk technical support
software. Designed for education and enterprise customers, Web Help
Desk version 8 platform introduces a column set widget, bulk action
editor and a single click quick ticket widget, among others.
Features Include:
* Powerful column set widget allows Techs to save commonly used
search views by name
* Bulk Action editor to create saved actions applied to multiple
Tickets, Assets or Clients
* Quick Ticket widget creates customized tickets with a single click
* Support for BBCode tags allows the addition of rich formatting in
notes and FAQs and automatically creates hyperlinks for URLs and
e-mail addresses
* Enhanced alert model for improved Service Level Agreement compliance
* Flexible new reporting module includes TSV and PDF download,
browser preview and report groups for better organization and access
control
* Improved e-mail template options allows HTML e-mail to work better
with all mail clients
* Unlimited tax rate support
* Improved ticket history display for clients provides instant visual
feedback when tickets are updated
* Expanded localization and customization options
“Web Help Desk has allowed hundreds of organizations in verticals
including education, enterprise and government to effectively address
their help desk needs,” said Jonathan Lew, President of MacsDesign
Studio LLC. “This update is the result of constant feedback from our
customer base as well as industry demands.”
This extremely popular web-based help desk solution is currently
being used by a variety of commercial, educational and government
organizations. Clients include Apple Computer, Inc., Sony Pictures,
U.S. Army, IKON Office Solutions, Vassar College, George Washington
University, NASA and Penn State University.
Web Help Desk is built on an industry-standard Java foundation
providing platform and database independence and scalability with
built-in clustering support, while delivering a uniquely simple,
intuitive and attractive user interface. Web Help Desk is supported
on multiple platforms including Mac OS X, Windows Server, Linux and
Solaris 8.
Web Help Desk is available now at
(http://www.webhelpdesk.com)http://www.webhelpdesk.com. An online
demo is available. For pricing information, either visit our site or
call (866) 701-0227.
About MacsDesign Studio:
Founded in 1998 and based in Fremont, California, MacsDesign Studio,
LLC is comprised of web application developers specializing in Java
enterprise web applications. More information regarding MacsDesign
Studio can be found at
(http://www.macsdesign.com/)http://www.macsdesign.com.