Web Help Desk (http://www.WebHelpDesk.com), a provider of ITSM help
desk software, has announced out-of-the-box integration with
Microsoft System Center Configuration Manager (SCCM), formerly
Microsoft Systems Management Server (SMS).
The integration delivers scheduled imports of hardware and software
asset discovery data from Microsoft SCCM or SMS to the Web Help Desk
database, providing instant access to up-to-date SCCM asset data
within the Web Help Desk browser-based interface, says Terry Siddall,
vice president at Web Help Desk. This unique approach to
out-of-the-box integration conserves IT budget resources by removing
the need to purchase expensive, proprietary discovery modules from
the help desk vendor, he adds.
The inclusion of Microsoft SCCM and SMS integration into the
application’s feature set solidifies Web Help Desk’s commitment to
cross platform compatibility and vendor neutrality, says Siddall. The
software currently provides support for all modern web browsers,
virtually any server-side operating system and most major databases.
Microsoft SCCM integration is available to on-premise licenses
running on Mac OS X, Windows Server, Linux or Unix, and on Web Help
Desk SaaS hosted plans as well.