Aestiva Software (http://www.aestiva.com) has debuted of a new web-browser-based help desk management software called Aestiva Help Desk. The software is designed to help organizations improve internal operations via improved controls over internal problems, according to the folks at Aestiva.
The workflow tool allows requests to be submitted, approved and posted online from anywhere via the web or company intranet. Features include on-screen help ticket histories, automated email alerts with remind-until-done controls, issue prioritization and performance reporting to ensure issues are properly tracked and rapidly serviced.
Installed on standard servers or hosted on the cloud, Aestiva Help Desk is 100% web-browser native and requires no special desktop software. It’s scalable for deployment in global enterprises. Users can access the application via an Intranet or the Internet from any browser (Safari, Firefox, Internet Explorer,, Opera, and others) running on any end-user computer operating system (Mac OS X, Windows and Linux).