A new cross-industry study published by research firm Vocalabs (http://www.vocallabs.com) — as noted by “AppleInsider” (http://www.appleinsider.com) notes that while Apple received fewer customer complaints than tech rivals Dell and HP, the company’s automated call answering service is the weakest link in the chain.
Vocalabs released its Special Cross-Industry Report focusing on customer service complaints as part of the company’s ongoing National Customer Service Survey and found that Apple led the pack in most categories with extraordinarily low numbers. The study extrapolated data collected from 2,379 customer comments and complaints taken at the end of 7,149 phone interviews conducted between January 2011 to March 2012.