TeamViewer has announced full integration of TeamViewer remote support into Zendesk, a provider of cloud-based software for customer service. Agents now can start secure TeamViewer support sessions directly from within a Zendesk ticket.
The integration is available for Zendesk customers. To use remote support with TeamViewer, customers need a valid TeamViewer license. Further information on TeamViewer licensing can be found at www.teamviewer.com/licensing. The TeamViewer integration app for Mac OS X can be downloaded at http://www.zendesk.com/apps/teamviewer.