Kessler International (www.investigation.com) — provides forensic accounting, digital forensics and investigative services — has released the results of a nationwide survey that outlined the state and fate of workplace manners, etiquette and ethics.
Kessler conducted a survey by polling upper and mid-level management at 40 professional services firms, and found that the respondents indicated by an 845 margin that their staff was inconsiderate and rude in the workplace. In addition, the same respondents cited by 65% that they felt a majority of their staff lacked a moral compass.
The survey was conducted by asking individuals to anonymously comment on their employees’ use of personal electronic devices, dress, manners, ethics and level of respect for other employees. In fact, some respondents expressed disgust of certain individuals on their staff, as well as their own inability to say something and correct the situation. They cited their company’s “political correctness,” their own inability to have confrontation and constraints instituted by their human resources department as stumbling blocks.
Among the items most mentioned by mangers were:
1- untimely and inappropriate use of cellphones
2- wearing inappropriate clothing to work
3- complete lack of courtesy
4- use of street talk and signs in professional meetings
5- the inability of younger staff to write a letter/email
6- the lack of personal responsibility
7- failure to say please and thank you
8- lying to phone caller
9- hanging up on phone calls when they are confronted and were uncomfortable
10- cheating on time billed to clients and stealing time by arriving late and leaving early
11- cutting corners on work product rather than staying after hours to correct the mistakes they made
12- visiting sex and dating websites on company time
13- sexting on company phones
14- the inability to interact professionally with clients during a business function
15- the lack of manners
16- the lack of integrity