Web Help Desk (http://www.webhelpdesk.com, a Mac OS X web-based help
desk software solution from MacsDesign Studio, now integrates with
LANrev Client Manager, a cross-platform client and patch management
software suite.
Automated imports of LANrev’s reliable asset discovery data into the
Web Help Desk provide support personnel with up-to-date hardware and
software details for the computer identified in the service desk
ticket. If additional software license management analysis is
required or software patches need to be deployed, Web Help Desk
provides instant, asset-specific accessibility to the the LANrev
Admin application, according to MacsDesign Vice President Terry
Siddall.
Web Help Desk’s integration with LANrev Client Manager makes
initiating an LANrev desktop control session a simple mouse click
away, he adds. From within a Web Help Desk ticket or asset search,
support professionals can instantly access all of LANrev’s features
and benefits.
