Seagate has isolated a potential firmware issue in limited number of
Barracuda 7200.11 hard drives and related SATA drives based on this
product platform, manufactured through December 2008. In some unique
circumstances, the data on the hard drives may become inaccessible to
the user when the host system is powered on.
Seagate has issued this statement: “While we believe that the vast
majority of customers will not experience any disruption related to
this issue, as part of our commitment to customer satisfaction,
Seagate is offering a free firmware upgrade to proactively address
those with potentially affected products. This new firmware upgrade
corrects compatibility issues that occurred with the firmware
download provided on our support web site on Jan. 16. We regret any
inconvenience that the firmware issues have caused our customers.”
To determine whether your product is affected, visit the Seagate
Support web site at
http://seagate.custkb.com/seagate/crm/selfservice/news.jsp?DocId=207931
