Apple store employees canned after data mix-up
Several employees of the Legacy Village (Ohio) Apple store have been fired after personal information from a repaired computer was mistakenly transferred to another customer’s Mac during a data restore operation, reports “ifo AppleStore” (http://www.ifoapplestore.com/db/2010/04/20/several-employees-fired-after-data-mix-up/).
According to several sources, the stores have a standard procedure and method of backing up and restoring hard drive data from customer computers brought in for service. The procedure ensures that data from one back-up is completely deleted after the restore to maintain privacy of all customer information.
“In this case, an employee backed up a customer’s computer to an external hard drive last month and performed the necessary service,” says “ifo AppleStore. “However, a previous customer back-up had not been deleted from that hard drive. When the employee restored the data to the repaired computer, it included the back-up from the previous repair customer, including financial data, photos and videos.”
