I’m not sure what it says when my cable provider has one of the slowest web sites around. I’m talking about Comcast, whose new Xfinity branding must stand for infinity slow.
I recently tried to add three new email accounts to my Comcast Internet account. The Comcast Customer Service page — which should have been dubbed the Customer Disservice Page — repeatedly ground to a halt and timed out. Something that should have taken 10 minutes to accomplish took an hour.
Considering that Comcast’s prices go up every month — after the one-year sign-up special is over — you’re gouged, I’m looking for other options. I’m considering dropping the Comcast cable TV service and going with either Dish TV or DirectTV. And if/when the iPhone comes to Verizon, I may drop Comcast telephone and go without a LAN line.
Right now I’m at Comcast’s mercy when it comes to an Internet connection. But when other options become available in my area, perhaps I’ll bid adieu to the big C altogether.
After all, how much confidence can you have in an organization that hawks Internet access when it can’t even keep its own web site running smoothly?
— Dennis Sellers
