According to “9to5Mac,” Apple CEO Tim Cook sent out a lengthy letter to all of the company employees that are a direct response recent reports of factory worker mistreatment.

Per “9to5Mac,” here’s the opening of the email: “As a company and as individuals, we are defined by our values. Unfortunately some people are questioning Apple’s values today, and I’d like to address this with you directly. We care about every worker in our worldwide supply chain. Any accident is deeply troubling, and any issue with working conditions is cause for concern. Any suggestion that we don’t care is patently false and offensive to us. As you know better than anyone, accusations like these are contrary to our values. It’s not who we are. For the many hundreds of you who are based at our suppliers’ manufacturing sites around the world, or spend long stretches working there away from your families, I know you are as outraged by this as I am. For the people who aren’t as close to the supply chain, you have a right to know the facts.”

For more, go to http://macte.ch/gFI2M .