Last week Apple informed its tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, “with a broadening of current policies likely to cut costs and make the service more attractive to consumers,” according to “AppleInsider.”
The article says there will be changes to the way repairs for iPhones will be handled. In addition, employees will have access to advanced diagnostics tools that can remotely assess hardware issues and relay the data directly to technicians, according to “AppleInsider.” Finally, Apple will reportedly reconfigure its paid AppleCare service as a subscription model, or introduce a new tier, which will be attached to a customer rather than a specific product.
The new in-house repairs are to be rolled out across the U.S., with international support coming online soon thereafter. Apple expects to save nearly $1 billion per year with the change in policy. Read more at http://tinyurl.com/d6n7h8l .
