Kandji, an Apple device management and security platform, has announced an integration with ServiceNow that will purportedly enable a seamless connection between Kandji and ServiceNow, automatically syncing the latest Apple fleet data from Kandji to the ServiceNow Configuration Management Database (CMDB).
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As a Registered Build Partner, the certified integration will allow ServiceNow administrators to utilize Kandji-managed device data in their onboarding, hardware management, and service delivery workflows, according to Weldon Dodd, senior vice president, Community at Kandji. A key aspect of this integration is that Kandji will continuously, and in real-time, push device data to ServiceNow’s CMDB, a unique differentiation in the Apple device management market, he adds.
With the integration, ServiceNow customers will experience a streamlined and automated way to bring device data into their present CMDB without having to build a new custom solution. Data about devices managed by Kandji—such as device name, model name, and serial number—will be automatically synchronized using the ServiceNow API.
In addition, when a device enrolls into Kandji or when information about an enrolled device is updated, the integration will detect the change and push it to the customer’s ServiceNow instance to create a new device record or update an existing one.
Article provided with permission from AppleWorld.Today
