Tag: livetime

LiveTime Software today announced that LiveTime Support 2.5, a new version of its J2EE based technical support and Help Desk product, will ship this month. The new version includes a new dashboard for technicians, which provides instant access to key metrics about cases and performance for each user. Also today, LiveTime has launched customized support and training for members of the Apple Consultants Network (ACN).

LiveTime Software today announced the availability of LiveTime Support 2.0, a complete J2EE, Web-based technical support and help desk solution for Mac OS X. It provides a comprehensive scalable support infrastructure for organizations, according to the developer. LiveTime Support also offers SMS messaging, email reporting, real-time business metrics and unlimited escalation pathways. Read More