The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their customers online, today released the results of its Spring 2004 Online Customer Respect Study of 61 computer products and services firms that rank among the largest 1000 companies in the United States.
Read MoreApple desktops and notebooks earned top honors in PC Magazine’s 16th annual Service & Reliability reader survey, which evaluated “everything from the reliability of the products readers are using, to the quality and frequency of repairs and technical support to the respondent’s willingness to buy again from the same company.” Apple received an “A+” in the desktop category and an “A” in the notebook category. Also scoring high were Dell, IBM, Hewlett-Packard and Toshiba.
Read More